Terms & Conditions

Terms & Conditions

Welcome to SuzanneOSullivan.ie. We would like you to have the best possible experience
with us. To find out more about our website please see the Terms and Conditions in detail below.

By using this website, you agree to be bound by the Terms and Conditions set out below.
If you do not agree to these Terms and Conditions in their entirety you must
immediately stop using this website. The Suzanne O’Sullivan website is provided solely for your personal use.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us”, “she”, “Suzanne O’Sullivan Glass Studio” and “Suzanne O’Sullivan” are to Suzanne O’Sullivan, Registered Address: Saol Éasca, Kilbarry, Fermoy, Co. Cork, Ireland.

Online Shopping

  • We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are
    therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase. We will not be liable for any reason if the Suzanne O’Sullivan website is unavailable at any time or for any period. From time to time, we may restrict access to  some parts of or the entire Suzanne O’Sullivan website.

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

  • Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
    1. The product you ordered is out of stock;
    2. Our inability to obtain authorisation for your payment;
    3. We have identified a pricing or product description error;
    4. There is a system or procurement failure; and Failed customer validation checks.
  • When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Suzanne O’Sullivan.
  • Acceptance of your order and the completion of the contract between you and Suzanne O’Sullivan will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.


Delivery services are provided by An Post, delivery to most addresses in Ireland generally takes up to 2-3 working days, Europe orders generally take 4-7 days. If An Post is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s) or rearrange delivery. You can collect your item(s) from
their local delivery depots or they can arrange redelivery to the same or alternative address. All items can be tracked using the track & trace option on AnPost Track & Trace.

  • Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame. We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. Suzanne O’Sullivan shall be under no liability for any delay or failure to deliver the products within estimated timescales.
  • Risk of loss and damage of products passes to you on the date when the products are delivered to you.
  • We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made.
  • We currently deliver to the island of Ireland only, but we will accept orders from customers living outside of Ireland.

Delivery Charges

  • Ireland (Ireland/Northern Ireland) depends on package size, up to €9.00 unregistered, €13 registered. Multiple items
    may be packed together. Delivery charges on commissioned pieces may cost more and will be communicated to the buyer before production starts.
  • Great Britain Not currently offered
  • Europe Not currently offered
  • Rest of World Not currently offered

Order Cancellation

If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact our Customer Service team at [email protected]

It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply.

Refund Policy

We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address.

Please return items in their original condition, unused, in their original packaging. Please do re-use the delivery packaging provided.

Due to health and safety concerns, we cannot refund or exchange earrings which have been opened, tested or partially used.

We cannot refund item which cannot be returned in the same physical state to which they were purchased.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you
are returning those goods to which the gift related.

How To Return Or Exchange

You can return items by post to Suzanne O’Sullivan Glass Studio, Saol Éasca, Kilbarry, Fermoy, Ireland within 14 days of receipt of your order. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged
item(s) through the post. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging.

Once we have received the item(s) a refund will be issued to your credit/debit card or to your PayPal account. This will appear on your account within five to ten days depending on your card issuer.
If you have any queries about returning items please contact our Customer Services Team on [email protected]

Product Availability/Information

The material displayed is provided by way of information only, except in relation to the description of goods available to purchase online.

The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.

Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may
change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Pricing Policy

All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

  • Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes
    occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
  • All prices are in Euro (€)

Copyright Notice

The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.

  • Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property.
    You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the
    content of any submissions you make to the website.
  • You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.
  • Accordingly, we suggest that you do not use the Suzanne O’Sullivan website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
  • Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Suzanne O’Sullivan website.

Member Account Password and Security

Registering and using the Suzanne O’Sullivan website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. Suzanne O’Sullivan cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Liability, Indemnity and Warranties

The Suzanne O’Sullivan website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Suzanne O’Sullivan makes no representations, warranties or undertakings about any of the materials
on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

Suzanne O’Sullivan shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website and/or facilities or services offered through this website even if Suzanne O’Sullivan has been advised of the possibility of such damages.

The Suzanne O’Sullivan website may also contain links to other websites, which are not operated by Suzanne O’Sullivan. When you activate any of these you will leave the SuzanneOSullivan.ie website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

  • We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Comments and Complaints Procedure

Please contact us if you have any comments or complaints.

For online queries contact the Suzanne O’Sullivan Online Customer Services team at [email protected] 

We will always endeavour to resolve any dispute as swiftly as possible.

Privacy and Use of your Data

Please refer to the Privacy Policy for information about how we will use personal information that we may obtain about

Linking to Website

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.


The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.


We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises
from any cause beyond our reasonable control.

If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Suzanne O’Sullivan reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Suzanne O’Sullivan. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by Suzanne O’Sullivan.

Our Details

Suzanne O’Sullivan,
Sole Trader

Registered Address:
Saol Éasca
Co. Cork,

For online queries please contact Suzanne O’Sullivan Online Customer Services team
at [email protected]


These terms and conditions are appended to and superseded by any specific terms and conditions published alongside the competition.

Entry into the competition is free and no purchase is necessary unless stated otherwise in the specific terms of the competition.

Employees, ex-employees (and their families) of Suzanne O’Sullivan Glass Studio, third parties and all agencies connected to this competition are not eligible to enter.

Winners will be drawn at random from all entries received. The decision will be final and binding, and no correspondence will be entered into.

Entrants will be deemed to have accepted and agreed to be bound by these terms and conditions.

One entry per registered user. Suzanne O’Sullivan takes no responsibility for lost, damaged, illegible or non-received entries. Entries must be received by any mechanism described as necessary to enter the competition.

Entry costs (where applicable) are as advertised. Entrants are liable for their costs to access telephone, mobile or computer networks.

Unless otherwise stated, entries must arrive by the published closing date for the competition. Entries received after this time will be disqualified. Suzanne O’Sullivan may, at its discretion, extend the closing date without prior notice. All
entries, photographs or other matter submitted as part of a competition entry shall become the property and the copyright of Suzanne O’Sullivan. Suzanne O’Sullivan reserves the right to transmit them all or in part or use them in any way it
thinks fit without the permission of the entrant or payment for such use.

Except where it is expressly stated that the winner will be the first correct entry or entries drawn at random from the total entries submitted. Other prizes will be awarded in accordance with the order of priority stated with the competition.

Suzanne O’Sullivan reserves the right to change the rules or void the competition at any time.

In the event of a printing or broadcast error (obvious or otherwise), which affects the competition in any way, Suzanne O’Sullivan reserves the right to administer the competition as though the error had not occurred, having informed the entrants, through the original media, of the original text.

Winner(s) of prizes may be published on the Suzanne O’Sullivan website or other Suzanne O’Sullivan ‘marketing’ channels. Names of winners and results of competitions will be available on request, enclosing a stamped, self-addressed envelope to: Suzanne O’Sullivan Glass Studio Competitions, Saol Éasca, Kilbarry, Fermoy, Co. Cork, Ireland.

Prize is as stated. There is no cash alternative in any circumstances whatsoever to the prizes offered. Prizes are not transferable unless otherwise stated. If for any reason an advertised prize is unavailable, Suzanne O’Sullivan reserves the
right at its absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household. Please allow 28 days for delivery of all prizes.

In some competitions, entry may be restricted to entrants of eighteen years and over.
However, where there is no age limit or other restriction of entrants in Suzanne O’Sullivan competitions, in accordance with Rule 18, Suzanne O’Sullivan will not offer an alternative prize to any winner (such as a minor), who for any reason whatsoever is prevented from receiving or making use of the prize offered. Entrants under the age of 18 should seek permission from the bill payer before making an entry via website, phone or mobile phone, and must have permission from their parent or guardian.

If the winner of a competition is unable to take up a prize for any reason, Suzanne O’Sullivan reserves the right to award it to an alternative winner, in which case the first winner chosen will not be eligible for any share of the prize whatsoever. If no
response is received by the winner(s) of the prize, Suzanne O’Sullivan may dispose of the prize as she thinks fit, without any liability to the winner(s) for having done so.

All winners are required to cooperate with Suzanne O’Sullivan to publicise their win as Suzanne O’Sullivan deems appropriate.

Failure to comply with any of these rules will disqualify an entry from taking part in the competition. Suzanne O’Sullivan reserves the right to disqualify any entry at its absolute discretion.

The decision of Suzanne O’Sullivan is final in all matters concerning a competition. It is a condition of entry to the competition that the entrant agrees to be bound by these, in particular that the decisions of Suzanne O’Sullivan and judges on any matter whatsoever arising out of or connected with the competition are final.

Where prizes are to be provided by a third party, the winner(s) will be required to complete all appropriate or applicable booking or other formalities direct with such provider. Suzanne O’Sullivan will have no responsibility for the acts or defaults of any other persons.

The personal details supplied by entrants will only be used for the purpose of the competition entered unless entrants indicate otherwise upon entering the competition.

The prize  is not in conjunction with any other offers, and no cash alternative will be provided.

The promoter is Suzanne O’Sullivan.